Operating module 01
Marketplace Operations
Day-to-day operation of your Seller and Vendor Central accounts — cases, orders, returns, inventory and account administration, run to a schedule rather than in response to problems.
Amazon Seller Central · Amazon Vendor Central · Flipkart · Meesho · Myntra · Quick Commerce
Beat 01 · The problem
Marketplace accounts fail slowly, then all at once
- Cases sit open for days because nobody owns the queue
- Stockouts are discovered from a sales dip rather than a forecast
- Returns and reimbursements go unclaimed because no one reconciles them
- Account changes happen, and nobody can say who made them or why
- Every marketplace is run by a different person with a different process
Rank built over months is lost in a fortnight of being out of stock, and it costs far more to rebuild than it did to hold.
Beat 02 · Scope
What Praxintel operates
- Amazon Seller Central full account operationOperations
- Amazon Vendor Central purchase orders and chargebacksOperations
- Flipkart seller account operationOperations
- Marketplace account setup, registration and store configurationOperations
- Order processing, cancellations and returns handlingOperations
- Case creation, escalation and closure trackingOperations
- Inventory planning, reorder points and stockout forecastingOperations
- FBA shipment creation, tracking and receiving auditsOperations
- Overstock and aged-inventory fee mitigationMargin Intelligence
- Multi-marketplace inventory allocationOperations
- Meesho and Myntra account operationsOperations
- Quick commerce assortment and availability operationsOperations
Outside this scope
- Freight forwarding, customs clearance and physical logistics
- Manufacturing, sourcing and supplier negotiation
- Warehousing outside marketplace-operated fulfilment networks
Beat 03 · Execution
How the work actually runs
Daily account sweep
A fixed opening routine: case queue, order exceptions, negative balances, suppressed listings, policy notices. Anything abnormal is logged and assigned before the day's planned work begins.
- Owner
- Marketplace Operations Specialist
- Cadence
- Daily
Order and returns cycle
Order exceptions, cancellations, late shipments and return disputes are worked to closure, with reimbursement-eligible cases filed rather than written off.
- Owner
- Operations Specialist
- Cadence
- Daily
Inventory position review
Sales velocity against cover is modelled per SKU. Reorder recommendations and stockout risks are raised with enough lead time to act on, not after the fact.
- Owner
- Inventory Analyst
- Cadence
- Weekly
Exception escalation
Anything that threatens availability, rank or account standing is escalated the same day to the Team Lead, with a recommended action rather than just a notification.
- Owner
- Team Lead
- Cadence
- On signal
Governed by Operations · Account Health · Delivery Governance
Beat 04 · Visibility
What you get to look at
- Open case log with age and owner against each entry
- Inventory cover by SKU with flagged reorder and stockout risks
- Order exception summary and resolution status
- Change log of every account action taken on your behalf
- Command Center views
- Operations · Inventory · Work in progress
- Cadence
- Continuous, with a weekly execution pulse
Beat 05 · Measurement
What gets measured
- Case ageing
- How long open marketplace cases have been unresolved, bucketed by age, so nothing quietly rots in the queue.
- Reported in Command Center
- Inventory cover days
- Projected days of stock remaining per SKU at current sales velocity.
- Reported in Command Center
- Stockout incidents
- Count of SKUs that reached zero sellable inventory, and how long each was unavailable.
- Reported in Monthly Business Review
- Order defect drivers
- The specific causes behind order defects, grouped so the underlying process problem is addressable rather than just the score.
- Reported in Weekly Execution Pulse
Channels covered
- Amazon Seller Central
- Amazon Vendor Central
- Flipkart
- Meesho
- Myntra
- Quick Commerce
Beat 06 · What happens next
Start with what is actually happening in the account
A marketplace audit reviews your open cases, inventory position, order exceptions and account administration, and reports back what is being missed. You get the findings whether or not you engage us.
Ready to see whatyour marketplace operation is really doing?
Start with a marketplace audit. We review catalogue health, advertising efficiency, account health and operational gaps, then walk you through what we found — whether or not you work with us.