About us
An operations partner built to work as part of your team
IMB Praxintel is a business process outsourcing and e-commerce operations company. We help businesses scale customer support, marketplace operations, and back-office functions through dedicated teams and technology-enabled processes.
Who we are
Outsourcing that behaves like an in-house team
Modern businesses need more than outsourced manpower. They need partners who understand customer experience, operational efficiency, and what growth actually requires operationally.
Praxintel provides dedicated teams that deliver customer experiences, optimize operations, and support marketplace growth. Whether you are a fast-growing startup or an established enterprise, we build support operations that scale with the business rather than constraining it.
We combine domain expertise, multilingual support, and structured operational process to become an extension of our clients' businesses — not another vendor to manage.
Our mission
To help businesses scale confidently by delivering exceptional customer experiences, efficient operations, and dedicated teams that drive measurable business growth.
Where we are
SS Trade Center, Jamshedpur, India
Serving clients globally, with 24×7×365 coverage.
How we think
The principles the operation runs on
Dedicated over shared
We staff accounts as dedicated units. It costs more to run than a shared pool, and it is the reason quality holds as volume grows.
Honest about what we are
We are a new company. We describe our operating model and our team's experience accurately, and we do not dress either up as a track record we have not earned yet.
Operations, not just headcount
Adding agents is easy. Designing the workflow, the escalation path, and the quality process is the part that decides whether outsourcing works.
Improvement is part of the job
The best outcome is often fewer contacts, not faster ones. We look for the process change behind the repeat issue and bring it to you.
How engagements are staffed
Every account gets its own management layer
A team without structure is just headcount. These roles are part of the engagement, not an upsell.
- Dedicated support agents
- Team Lead
- Project Manager
- QA specialists
- Workforce management
- Performance reporting
- Ongoing coaching
- Knowledge management
Let's build your operation together
Tell us what you are trying to scale — support, marketplace, or back office — and we will design an engagement around it.
Dedicated Teams. Domain Expertise. Scalable Operations.