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Praxintel — Innovation | Growth | Solutions

Services

Operations support across the full customer lifecycle

From the first sales conversation to post-purchase support and marketplace growth, Praxintel provides dedicated teams for the functions you would rather not build in-house.

Customer experience & BPO

Support operations, run properly

Professionally managed teams handling your customers across every channel, with the management layer and quality process built in.

Customer Experience & BPO

Professionally managed support operations across the entire customer lifecycle, from first contact to renewal.

  • 24/7 customer support
  • Inbound customer service
  • Customer onboarding
  • Subscription support
  • Account management
  • Complaint resolution
  • Order management
  • Customer retention
  • Post-sales support
  • Call center operations

Omnichannel Support

One consistent experience wherever your customers choose to reach you, with context carried across channels.

  • Voice
  • Email
  • Live chat
  • SMS
  • Social media
  • Chatbots
  • In-app messaging

Sales & Revenue Operations

Extend your sales capacity without adding headcount or operational complexity to your own team.

  • Inside sales
  • Appointment scheduling
  • Lead qualification
  • Inbound sales
  • After-hours sales support

Technical Support

Tier 1 and Tier 2 teams trained on your product, resolving issues rather than escalating them.

  • Software support
  • Platform assistance
  • Product troubleshooting
  • Account recovery
  • User assistance
  • Issue resolution

Back Office Operations

The operational execution behind the front line, handled accurately and on schedule.

  • Workflow management
  • Administrative support
  • Data processing
  • Business operations
  • Digital operations
  • Process management

Trust & Safety

Protect your platform and your customers with trained review and moderation teams.

  • Fraud detection
  • Fraud review
  • Content moderation
  • Platform safety
  • Compliance operations

Marketplace & e-commerce

Marketplace management end to end

Most BPOs stop at customer contact. We also run the seller account itself — listings, advertising, compliance, reporting, and the accounting behind it.

Marketplace Launch

Get selling on Amazon and Flipkart with accounts, stores, and compliance set up correctly the first time.

  • Amazon seller account setup
  • Flipkart seller account setup
  • Marketplace registration
  • Store configuration
  • Marketplace readiness

Catalog & Listing Optimization

Listings built to be found and to convert, from keyword research through to imagery.

  • Product listings
  • SEO-optimized titles
  • Bullet points
  • Product descriptions
  • Backend keywords
  • Catalog management
  • Image optimization

Brand Growth & A+ Content

Enhanced brand storytelling for registered brands, built to lift conversion on the product page.

  • Amazon A+ Content
  • Enhanced Brand Content
  • Brand storytelling
  • Lifestyle graphics
  • Comparison charts

Marketplace Operations

Day-to-day seller account management that keeps health metrics green and orders moving.

  • Daily account management
  • Order processing
  • Customer support
  • Account health monitoring
  • Policy compliance
  • Performance optimization

Marketplace Advertising

Campaigns managed against your return targets, with bids and keywords reviewed continuously.

  • Amazon PPC
  • Sponsored Products
  • Sponsored Brands
  • Campaign management
  • Keyword optimization
  • Bid management
  • ROI optimization

Brand Protection

Monitoring that keeps counterfeit listings and unauthorized sellers off your listings.

  • Counterfeit monitoring
  • Unauthorized seller monitoring
  • Marketplace compliance
  • Brand identity protection

Analytics & Reporting

Reporting that explains what changed and what to do next, not just what happened.

  • Sales analytics
  • KPI dashboards
  • Marketplace insights
  • Growth recommendations
  • Performance reporting

Finance & Compliance

E-commerce accounting and statutory compliance handled alongside your marketplace operations.

  • Bookkeeping
  • GST registration and filing
  • Income tax compliance
  • Marketplace reconciliation
  • Inventory audits
  • Financial reporting
  • Cash flow reporting
  • Profitability analysis

Global delivery

Coverage that matches your customers, not our timezone

Support does not stop when our office closes. Teams are staffed for continuous coverage and scale up for seasonal peaks without a new contract.

  • 24×7×365 operations
  • 60+ supported languages
  • Multilingual agents
  • Offshore and onshore teams
  • Flexible staffing for seasonal demand

Not sure which functions to outsource first?

Most engagements start with one process and expand once the model is proven. Tell us where the pressure is and we will suggest a starting point.

Dedicated Teams. Domain Expertise. Scalable Operations.

Start a conversationpartnerships@imbpraxintel.com